ERP & finance
Business Central, Xero and QuickBooks connectors.
CRM & pipeline
Salesforce and HubSpot lead and data automation.
API orchestration
REST and webhook layers with retry and audit.
Workflow automation
Removing repetitive manual steps end to end.
We integrate complex environments without disrupting the business running through them, prioritising data integrity and auditability.
The real cost of disconnected systems
Integration debt is rarely on a balance sheet, but it is always being paid. It shows up as staff re-entering the same order into two systems, month-end reconciliation that takes days, stock figures nobody quite trusts, a sales team working from a CRM that disagrees with finance, and reporting that requires a person to assemble a spreadsheet before anyone can make a decision. None of it appears as a line item, and all of it is expensive.
It also caps growth in ways that are easy to miss. Manual processes that work at a hundred orders a day fail at four hundred, and the failure mode is usually a hiring decision — adding people to move data between systems that should be talking to each other.
How we approach an integration
We start by mapping the actual flow of information through the business, including the parts that happen in spreadsheets and email, because that is where the real process lives. Then we agree on the source of truth for each entity: which system owns a customer record, which owns pricing, which owns stock. Most integration disasters trace back to this question never being answered explicitly.
From there we design the connection layer: REST and webhook orchestration with retry logic, idempotency so a repeated message cannot duplicate an order, error queues that surface failures to a human, and audit logging so any record can be traced to its origin. We build for the failure cases first, because integrations do not fail politely at convenient times.
Common territory for us includes Business Central, Xero and QuickBooks on the finance side; Salesforce and HubSpot on the CRM side; Shopify Plus on commerce; and Power BI for reporting. Where a system has no usable API — which still happens — we will say so plainly and propose the least-bad alternative rather than pretending a fragile scrape is a solution.
Working without stopping the business
These systems are usually running the company while we change them, which shapes the delivery method. We work in parallel where possible, run the new path alongside the old until the data reconciles, migrate in stages with an agreed rollback at each one, and schedule cutovers around your operational calendar rather than ours. No integration should require a heroic weekend.
Regulated environments raise the bar further. Our rates and debtor management work — including council-related operational contexts — carries requirements that are non-negotiable: correct calculation, controlled process states, complete audit trails and reporting that survives external review. Nothing ships without a reconciliation path.
Where AI fits, and where it does not
Integration is the foundation AI actually needs. An assistant is only as accurate as the systems it can reach, which is why we implement Model Context Protocol connections to governed tools rather than pasting exports into prompts. Clean integration first, intelligence second — in that order.
We will also tell you when a workflow does not need a model. A deterministic rule engine is cheaper, faster, fully auditable and more reliable for anything with fixed logic. Reaching for AI where a rule would do is a common and expensive mistake in 2026.
Will this break our existing systems?
Not if it is done properly. We map the current state first, build against a staging environment, and use idempotent operations with retry and dead-letter handling so a failed message is never silently lost. Nothing goes near production until the failure paths have been tested, not just the happy path.
What if a vendor has no API?
There is almost always a path — scheduled file exchange, database replication, a middleware layer or, occasionally, a well-behaved robotic process. It is less elegant and we will be honest about the trade-offs, but a missing API rarely means the integration cannot happen.
Who owns the integration afterwards?
You do, and it is documented so your team or another supplier can maintain it. We can support it ongoing if you prefer, but that should be your choice rather than a consequence of nobody else being able to understand it.